SERVICE SUPPORT

From consultation to after-sales support, we provide professional and efficient service throughout every stage, ensuring smooth project delivery and complete peace of mind.

Professional Team

An experienced professional team with extensive industry expertise

Custom Solutions

Customized solutions tailored to your specific needs

Quality Assurance

Strict quality control system to ensure consistent product quality

Efficient Delivery

On-time delivery with a commitment to every order

Reliable After-Sales Support

24/7 after-sales support

How We Work

A clear path to your project.

01
Requirement Consultation

· Style & Appearance

· Required Dimensions

· Number of Floors

· Panel Selection

· Curtain Wall Requirements

· Door & Window Requirements

· Terrace Requirements

02
Design & Planning

· Product Solution Design

· Floor Plan Design

· Exterior Design

· Structural Design

· Electrical & Plumbing Layout

· Interior Design Plan

· Customized Dimensions & Specifications

· Functional Module Design

· Multi-Module Combination Design

03
Quotation

· Project Requirements Confirmation

· Cost Calculation

· Product Quotation

· Shipping Cost Calculation

· Installation Cost Assessment

· Formal Quotation

· Commercial Communication

· Quotation Confirmation

04
Agreement Signing

· Commercial Terms Confirmation

· Product Specifications Confirmation

· Technical Solution Confirmation

· Contract Preparation

· Contract Review

· Order Confirmation

· Contract Signing

· Deposit Payment

· Order Activation

05
Manufacturing

· Raw Material Procurement

· Steel Structure Fabrication

· Main Frame Welding

· Anti-Corrosion Treatment

· Wall & Roof Manufacturing

· Customized Doors & Windows

· Interior & Exterior Finishing

· Installation of Functional Modules

· Product Quality Inspection

· Factory Final Inspection

06
Packing & Shipment

· Product Disassembly

· Protective Packaging

· Packing & Container Loading Plan

· Optimized Product Arrangement

· Anti-Shift Protection

· Container Loading Photo Records

· Container Loading List

· Product Identification Numbers

· Product Installation Instructions

· Product Checklist

07
Logistics & Transportation

· Sea, Land & Air Transport

· Port-to-Port Transportation

· Factory-to-Destination Transportation

· Container Transportation

· Cargo Volume Calculation

· Cargo Weight Calculation

· Container Loading Quantity

· Logistics Planning

08
Product Inspection

· Product Inspection

· Electrical & Plumbing Testing

· Waterproofing Inspection

· Functional Testing

· Project Acceptance

09
Installation Guidance

· Installation Drawings Provided

· Installation Instructions Provided

· Technical Project Support

· Foundation Construction Guidance

· Tool Preparation Guidance

· Product Inspection

· Electrical & Plumbing Testing

· Waterproofing Inspection

· Functional Testing

· Project Acceptance

A little preparation goer a long way

01

Your space

Use, number of occupants, dimensions, quantity and any reference layouts.

02

Your destination

Country, delivery address or port, site access and local installation conditions.

03

Your priorities

Preferred finish, required facilities, budget and target completion date.

Plan the site.Prepare the team.

Installation assistance is defined in your project scope. Groundwork, lifting and local connections need to be coordinated before arrival.

Comprehensive Support

From pre-sales to after-sales, we provide a one-stop worry-free service

Design

Pre-Sales Consultation

Our professional sales team answers your product-related questions and provides detailed product information and suitable solutions.

    •  Recommendation

    • Solution Design & Planning

    • Budget & Cost Assessment

Design

Custom Design

Based on your requirements, we provide customized design solutions to meet your specific project and application needs.

    • Exterior Design

    • Floor Plan Design

    • Structural Design

Design

Manufacturing

With modern production facilities and a strict quality management system, we ensure consistent quality throughout every stage of manufacturing.

    • Strict Quality Inspection

    • Standardized Production Process

    • High-Quality Eco-Friendly Materials

Design

Logistics & Transportation

Through long-term cooperation with reliable logistics partners, we provide safe, efficient, and cost-effective transportation services.

    • Global Shipping Service

    • Real-Time Shipment Tracking

    • Professional Packaging Protection

Design

Installation Support

We provide detailed installation manuals and, when required, can arrange professional technicians for on-site installation guidance.

    • Installation Guide

    • Remote Technical Support

    • On-Site Installation Support

Design

After-Sales Service

Our comprehensive after-sales service system provides 24/7 support and fast responses to customer needs.

    • 24/7 Response

    • Warranty Service

    • Lifetime Technical Support

Commitment

From pre-sales to after-sales, we provide a one-stop worry-free service

2

2

Quick Response

Respond to customer inquiries within 2 hours.

Professional Service

Provide professional and reliable solutions.

Quality Assurance

Strict quality control throughout the entire process.

On-Time Delivery

Deliver on schedule as agreed.

After-Sales Support

Comprehensive and reliable after-sales service.

Why Chooose BOXRUI?

Design

23+

Industry Experience

55,000+

Global Projects

95,000+

Units Delivered

52+

Export Countries

16,000+

Factory Area (m²)

1,200+

Custom Solutions

Export Advantage Comparison

选择有出口经验的制造商,避免踩坑

Comparison CriteriaBOXRUIOrdinary Supplier
Factory Capability✓In-house manufacturing factory✗Some are trading companies or sourcing agents
Export Experience✓Extensive long-term export experience✗Limited export experience
Overseas Customer Needs✓Familiar with purchasing practices and project requirements in different countries✗Mainly focused on domestic orders
Product Customization✓Customized according to overseas project requirements✗Limited customization capabilities
Export Packaging✓ternational transportation✗Standard packaging
Container Loading Experience✓Professional container loading and space-planning experience✗Limited experience with large-project loading
Export Documentation✓Familiar with common export documents and procedures✗Limited experience in export documentation
International Logistics✓ Assistance with sea freight and international logistics✗Usually handled by the customer
Customs Clearance Support✓Provide relevant documents and customs clearance assistance✗Support may be limited
Overseas Installation✓Installation guidance and technical project support✗Usually responsible only for factory delivery
After-Sales Support ✓Experienced in overseas project service and communication✗Limited cross-border service experience
Project Capability✓Capable of handling bulk orders and engineering projects✗More suitable for small-volume orders
Risk Control✓Familiar with export procedures, helping reduce transportation and delivery risks✗More uncertainties in overseas delivery

全程从询价到交付保持沟通,选择 BOXRUI,让出口采购更省心、更安心。

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